✦ Platform Architecture

Composable, AI-native commerce infrastructure

BloomCommerceOS is an API-first, event-driven, cloud-native commerce operating system. Every capability is a service, every service is an API, and an AI layer runs across the whole stack — composable from experience to infrastructure.

✓Composable✓API-First✓AI-Native✓Multi-Tenant✓Cloud-Native✓Enterprise Secure
Experience Layer6 services
↓
API Gateway Layer5 services
↓
Commerce Core6 services
↓
Marketplace Layer4 services
↓
AI Layer5 services
↓
Integration Layer6 services
+ Data & Infrastructure layers below
Foundations

Architecture principles

Eight principles shape every layer — composability, AI-nativeness and resilience by default.

🧩

Microservices

Independently deployable services per domain — scale and ship in isolation.

⚡

Event-Driven

An event bus connects services; workflows react to commerce events in real time.

☁️

Cloud-Native

Containerized, orchestrated and portable across cloud, private cloud and on-prem.

🏗️

Multi-Tenant

Isolated tenants on shared infrastructure — run many brands and business units.

🔌

API-First

Every capability is an API — compose any frontend, channel or AI agent.

📈

Horizontally Scalable

Stateless services scale out under load; data tiers scale with the business.

🛡️

High Availability

Redundant, multi-region deployments with automated failover.

🧯

Fault Tolerant

Graceful degradation, retries and circuit breakers keep commerce running.

The stack

Eight layers, one platform

From experience to infrastructure — every layer is composable and independently scalable.

Experience Layer
WebMobileKioskPOSPartner PortalsAI Agents
↓
API Gateway Layer
AuthRate LimitingRoutingVersioningObservability
↓
Commerce Core
CatalogCartPricingOrdersPaymentsCustomers
↓
Marketplace Layer
VendorsBookingsCommissionsSettlements
↓
AI Layer
RAGAgentsAgentic WorkflowsRecommendationsCopilot
↓
Integration Layer
ERPCRMPIMWMSWebhooksConnectors
↓
Data Layer
MySQLPostgreSQLRedisElasticSearchEvent Bus
↓
Infrastructure Layer
Cloud-NativeAuto-ScalingMulti-RegionObservabilityBackups
Services

Commerce & marketplace services

Each domain is an independently deployable microservice exposed as a versioned API.

📚Catalog Service
📦Inventory Service
🏷️Pricing Service
🧾Order Service
💳Payment Service
👤Customer Service
🌐Marketplace Service
🤝Partner Service
🔔Notification Service
📊Reporting Service
🔁Subscription Service
🎁Promotion Service
✦ AI-native

The AI layer

An AI gateway sits across the platform — RAG-grounded, agentic and guardrailed, acting on commerce services.

✦RAG Knowledge Retrieval
✦AI Agents
✦Agentic Workflows
✦Recommendation Engine
✦Commerce Copilot
✦AI Gateway
✦Vector Search
✦Guardrails & Grounding
AI request flow
Request→AI Gateway→RAG Retrieval→Agent Reasoning→Commerce Action→Response
API-first

A developer-first platform

Every capability is exposed via REST and GraphQL, with webhooks, typed SDKs and a sandbox.

✓ REST APIs✓ GraphQL APIs✓ OpenAPI Specs✓ Webhooks✓ Typed SDKs✓ Sandbox Environment✓ Postman Collections✓ Developer Docs
GET /v1/catalog/products
GET /v1/catalog/products?limit=2 HTTP/1.1
Host: api.bloomcommerceos.com
Authorization: Bearer sk_live_••••••••

200 OK
{
  "data": [
    { "id": "prod_8421", "title": "Brake Disc — Front",
      "price": { "amount": 2499, "currency": "INR" },
      "inventory": { "available": 184, "warehouse": "BLR-1" } },
    { "id": "prod_8422", "title": "Oil Filter — OE",
      "price": { "amount": 349, "currency": "INR" },
      "inventory": { "available": 1290, "warehouse": "BLR-1" } }
  ],
  "page": { "limit": 2, "next": "cursor_eyJvIjoyfQ" }
}
Ecosystem

The integration framework

Two-way sync with the systems enterprises run — via API-first connectors, webhooks and an event bus.

ERP

SAPOracleMicrosoft DynamicsNetSuiteTally

CRM

SalesforceHubSpotZohoMicrosoft CRM

PIM

AkeneoSalsifyInRiver

Operations

Warehouse SystemsShipping ProvidersPayment GatewaysIdentity Providers
✓ API-First✓ Webhook Framework✓ Custom Connectors✓ Event-Driven
Trust

Security & governance

Identity, access, encryption and audit built into the platform — with compliance-ready controls.

✓ SSO & SAML✓ OAuth2 & OpenID Connect✓ Role-Based Access Control✓ Attribute-Based Access Control✓ Tenant Data Isolation✓ Encryption at Rest✓ Encryption in Transit✓ Audit Logs✓ Activity Monitoring✓ Backup & Disaster Recovery
🛡️
SOC2 Ready
🛡️
GDPR Ready
🛡️
ISO Alignment
🛡️
PCI-Aware Flows
Performance

Scalability & performance

Global, elastic and highly available — engineered for millions of products and orders.

99.95%
Availability SLA
<1s
API Responses
Auto
Scaling
Multi-Region
Deployments
Millions
of Products
Millions
of Orders
Elastic
Infrastructure
Zero-DT
Deployments
Deployment

Deploy your way

Run BloomCommerceOS where your business needs it — managed cloud, private cloud, on-prem or hybrid.

☁️

Public Cloud

Fully managed on cloud-native infrastructure with auto-scaling.

🔒

Private Cloud

Dedicated, isolated deployment in your cloud account.

🏢

On-Premises

Run inside your own data center for data-residency requirements.

🔀

Hybrid

Mix managed and self-hosted components to fit your constraints.

✦ Architecture

Want a deeper architecture review?

Get a tailored architecture walkthrough for your business — integrations, AI strategy, security and scale, mapped to your stack.

Book an Architecture Review →View Developer DocsRead Security Overview

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